Frequently Asked Questions

What features are available without a Reputigo paid subscription?
Users that sign up for Reputigo's free review management software plan can access the following : 

Email review requests
A simple and effective way to get more reviews from customers. You can easily invite select customers to leave a review this way.

QR code
Easily collect reviews with dynamic QR codes. We recommend having it on your phone or printed out near a receptionist table.

NFC review card compatibility
These dynamic cards make it easier for customers to leave a review with a single tap, similar to QR codes. Except, they do not need to be scanned. It's one less step for your customer.

Review Analytics
Insights into your business’s performance and growth since using Reputigo.
How does your service work?
Reputigo's review generation software is used to collect authentic customer reviews.

These are the simple ways for you to request a review:

Review campaigns
Automated review requests via email and SMS during the best times, four times in a two week time span. You can send these automatically after an invoice or job by connecting QuickBooks.
https://www.reputigo.com/features/review-campaigns

Campaigns help get you significantly more reviews versus asking once. Customers get busy and forget!

If you have a field management or accounting app we currently don't partner with, you can make a request here.

Email review requests
Collect reviews by asking your customer via email.
https://www.reputigo.com/features/request-reviews-with-email

SMS review requests
Collect reviews with text messages.
https://www.reputigo.com/features/request-reviews-with-sms

Bulk review requests
Automatically bulk invite your past customers if you have a customer list (.CSV file). We can do this on your behalf or walk you through how to do it.
https://www.reputigo.com/features/request-reviews-in-bulk
Why do follow-ups matter?
You capture more reviews.

On average, people tend to react and respond to advertisements (direct mail, door hangers, or yard signs), emails, and other marketing channels after they've seen them 3 - 4 times. People get busy and forget.

If you only ask or tell prospective customers about your service once, you dismiss the additional opportunities you have to get reviews/business.

Keep your brand top of mind with multiple impressions, more reviews, and follow-ups.
What are smart links?
Links that immediately direct your customer to review prompt areas on your respective review platforms. This makes it easy for your customer to leave a review -- they no longer have to look for your listing.